ze77 Privacy Policy

ze77 ("ze77", "we", "us", "our") is an online casino platform operating at ze77.one, offering casino games, slots, live dealer games, and related services to players in Bangladesh and other permitted jurisdictions. ze77 is the data controller responsible for the personal data collected through the ze77 platform.

This Privacy Policy explains how ze77 collects, uses, stores, shares, and protects your personal data when you visit ze77.one, register a ze77 account, make deposits or withdrawals, or interact with any ze77 service. It also explains your rights in relation to your personal data and how to exercise them.

ze77 collects personal data in three main ways: data you provide directly when registering or using the platform, data generated automatically by your use of the platform, and data received from third-party service providers such as payment processors and identity verification services.

ze77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where specifically required for responsible gaming purposes (for example, if you self-exclude and provide context about a gambling-related health concern).

ze77 uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your ze77 account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Platform operation: To deliver the games and services you use on ze77, personalise your experience, and remember your preferences.
• Customer support: To respond to your queries, complaints, and requests through live chat and email.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the ze77 platform.
• Regulatory compliance: To meet our legal obligations, including anti-money laundering (AML) checks, Know Your Customer (KYC) requirements, and reporting obligations to regulatory authorities.
• Responsible gaming: To monitor gameplay patterns and identify players who may be experiencing gambling-related harm, and to enforce self-exclusion and deposit limit requests.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive them. You can opt out at any time.
• Platform improvement: To analyse usage patterns and improve the ze77 platform, fix bugs, and develop new features.

ze77 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing necessary to provide the ze77 services you have signed up for, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and tax reporting requirements.
• Legitimate interests: Processing necessary for ze77's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending marketing communications. You can withdraw consent at any time by contacting [email protected].

ze77 does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies and are bound by strict data security obligations.
• Identity verification providers: Third-party KYC service providers receive the identity documents you submit for verification. These providers are contractually bound to use your data only for verification purposes.
• Game providers: The software providers whose games appear on ze77 may receive anonymised gameplay data for technical and licensing purposes. They do not receive your personal identity or financial data.
• Regulatory and law enforcement authorities: ze77 will disclose personal data to regulatory bodies, law enforcement agencies, or courts when required to do so by law or valid legal process.
• ze77 group companies: Where ze77 operates as part of a corporate group, data may be shared with affiliated entities for internal administrative purposes, subject to the same privacy protections described in this policy.

ze77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use our services. Here is a summary of the types of cookies ze77 uses:

• Essential cookies: Required for the ze77 platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences such as language settings, game display options, and notification preferences. These improve your experience but are not strictly necessary.
• Analytics cookies: Help ze77 understand how players navigate the platform — which pages are visited most, where players drop off, and how features are used. This data is aggregated and anonymised.
• Marketing cookies: Used to deliver relevant promotional content within the ze77 platform. ze77 does not use third-party advertising cookies that track you across other websites.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ze77 platform. For full details, please refer to our cookie settings available within the ze77 platform.

ze77 retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, and for as long as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your ze77 account, plus 5 years after account closure to meet regulatory requirements.
• Transaction records: Retained for 7 years from the date of each transaction, in line with financial record-keeping requirements.
• KYC documents: Retained for 5 years after account closure or the last transaction, whichever is later.
• Customer support records: Retained for 3 years from the date of the last interaction.
• Marketing consent records: Retained for 3 years from the date consent was given or last renewed.

When the applicable retention period expires, ze77 securely deletes or anonymises your personal data so that it can no longer be linked to you. If you request deletion of your data before the retention period expires, we will delete everything we are not legally required to retain and inform you of what we are keeping and why.

ze77 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ze77 servers.
• Encrypted storage of all sensitive personal and financial data at rest.
• Strict access controls — only ze77 staff with a legitimate need to access your data can do so, and all access is logged and audited.
• Regular penetration testing and independent security audits of the ze77 platform.
• Two-factor authentication (2FA) available for all ze77 player accounts.
• 24/7 automated monitoring for suspicious activity and potential security incidents.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, ze77 will notify you and the relevant regulatory authorities as required by law, and will take immediate steps to contain and remediate the breach.

As a ze77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

• Right of access: Request a copy of all personal data ze77 holds about you.
• Right to rectification: Ask ze77 to correct any inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to our legal retention obligations.
• Right to restriction: Ask ze77 to restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: Request your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: Object to ze77 processing your data for direct marketing or on the basis of legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

ze77 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use ze77 or provide any personal data to us.

If ze77 discovers that personal data has been collected from a person under 18, we will delete that data immediately, close the associated account, and return any deposited funds to the payment source. If you believe a person under 18 has registered a ze77 account, please contact us immediately at [email protected].

ze77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered players via email.

We encourage you to review this Privacy Policy periodically. Your continued use of ze77 after any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using ze77 and contact us to close your account and request deletion of your data.

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy-related concern, please contact the ze77 privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 through the ze77 platform and app
• Response Time: Under 3 minutes for live chat; within 24 hours for email; within 30 days for formal data rights requests

ze77 takes all privacy concerns seriously. Every request is handled by a dedicated team member and logged for accountability. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.